Day 8 – Pack-Out Blues

By JohnPaul

So… our pack-out got totally screwed up today. Between me and Serena we received five confirmations about our move… or more importantly when the movers were coming. They were supposed to come today to pack the house in boxes to get it ready for the movers who are coming tomorrow. In theory, once the house is packed it should only take the movers a couple hours to load the truck. Well… I’m not sure how that is going to go since the packers didn’t end up coming today. Or at least we cancelled them when it got to 2:30pm and still no sign of them. To add insult to injury, my mom volunteered to entertain Grayson for the day so Serena and Anita could coordinate the move. So now, for tomorrow, Anita is on Grayson duty and Serena has to meet the packers at the house at 6:30am… because the movers are still scheduled to be at our house with the truck at 9am tomorrow morning. Brilliant, huh?

I did have a funny conversation with the packer today… at around 5pm, when he called me to confirm for tomorrow. He was like “they called me around noon. I was on my way to pick-up the truck and my crew around 2:30pm when they told me not to worry about it today.” He sounded very confused. I was like, “well you were supposed to be there first thing this morning. I’m not sure why you didn’t know about it until noon… since your company has been confirming with me for the last two weeks.” He didn’t seem to be very with it. But, all in all it is our fault. When we met with the VERY “with it” moving company rep for our pre-move consultation he asked us what kind of customer service needs we wanted to make sure things go well. He used examples like timeliness and movers that don’t smell… Serena and I being new to this world of having movers didn’t say anything. In hindsight, I hope the movers are lathers up with deodorant tomorrow… for Serena’s sake… since timeliness doesn’t seem to be a strong point.

Take care,
-JP